Services and Support

AlphaTrust offers a wide array of services and product support globally for our valued customers.

For an on-premise deployment of PRONTOSign™, AlphaTrust will work closely with you to establish a mutually agreeable project plan that includes the remote installation of PRONTOSign™. As part of the project plan, AlphaTrust will train you on the operations of the system and will jointly implement the first digital document process for esignature. If required, AlphaTrust can fully implement and automate other documents as needed.

AlphaTrust provides 7 x 24 x 365 Technical Support for Priority 1 (High Severity) support issues. AlphaTrust will respond to Priority 1 (High Severity) incidents in less than one hour. For lower priority issues, technical support is provided during standard business hours via telephone at +1.214.234.9200, option 2, email at support@alphatrust.com, and via the support website www.alphatrust.freshdesk.com/support/login for technical assistance and remediation activities.

Please note that AlphaTrust’s customers have never ever experienced a service affecting outage attributed to the current PRONTOSign™ solution or the first generation PRONTO™ Server ERSS solution.

AlphaTrust provides the most cost effective and highest performing electronic signature process automation solutions available.  Call us at +1.214.234.9200, option 1, or click on the link below and fill out the brief form with a few details and let us show you how we can help you.

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