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AlphaTrust
Support
AlphaTrust provides technical support for its products and hosted services
during normal business hours, 8:30am - 5:30pm US Central time, Monday - Friday.
Support response will be within one business day or less.
AlphaTrust currently provides support for:
Login for access to product and support files.
Knowledgebase Articles -
PRONTO™ Server ERSS Software:
Version 2.5 (current version is 3.0):
|
Q100001 |
Software Update
Release (Required) |
|
Q100002 |
Software Update
Release (Recommended) |
|
Q100003 |
How to tell which
version and which updates you have installed for PRONTO™ Server |
|
Q100004 |
Software Update
Release (Required) |
|
Q100005 |
Service Release 1
(SR1) for new installations after 15-December-2002 (includes Q100001, Q100002
and Q100004) |
|
Q100006 |
Software and
Documentation Update Release (Recommended) |
|
Q100007 |
Software and
Documentation Update Release (Superceeded by Q100008) |
|
Q100008 |
Software and
Documentation Update Release (Critical - apply Q100006 first) |
|
Q100009 |
Service Release 2
(SR2) for new installations after 13-April-2003 (includes all updates through
Q100011) |
|
Q100010 |
Software Update
Release (Superceeded by Q100012) |
|
Q100011 |
Software Update
Release (Superceeded by Q100012) |
|
Q100012 |
Software and
Documentation Update Release (Superceeded by Q100013) |
|
Q100013 |
Service Release 3
Update for existing installations (Highly Recommended) |
|
Q100014 |
Service Release 3
(SR3) for new installations after 20-July-2003 (includes all updates through
Q100013) |
|
Q100015 |
Service Release 4
Update for existing installations (Highly Recommended) |
|
Q100016 |
Service Release 4
(SR4) for new installations after 2-September-2003 (includes all updates
through Q100015) |
|
Q100017 |
Service Release 5
Update for existing installations (Highly Recommended) |
|
Q100018 |
Service Release 5
(SR5) for new installations after 27-October-2003 (includes all updates through
Q100017) |
|
Q100019 |
Service Release 6
Update for existing installations (Highly Recommended) |
|
Q100020 |
Service Release 6
(SR6) for new installations after 11-December-2003 (includes all updates
through Q100019) |
|
Q100021 |
Service Release 7
Update for existing installations (Highly Recommended) |
|
Q100022 |
Service Release 7
(SR6) for new installations after 27-July-2004 (includes all updates
through Q100021) |
|
Q100023 |
Update for Service
Release 7 and Q100021 if downloaded before October 22, 2004. |
Version 2.6 (current version is 3.0):
|
Q100024 |
Version 2.6 Gold Release (includes Q100027) |
|
Q100025 |
Updates version 2.5 Service Release 7 (Q100021) to version 2.6. |
|
Q100027 |
Update for version 2.6 and Q100025 if downloaded before January 21, 2005. |
Version 2.7 (current version is 3.0):
|
Q100028 |
Version 2.7 Gold Release |
|
Q100029 |
Updates version 2.5 Service Release 7 (Q100021) and version 2.6 (Q100025) to version 2.7. |
|
Q100030 |
Version 2.7 Service Release 1) |
|
Q100031 |
Updates version 2.7 Gold (Q100028) to version 2.7 Service Release 1 (SR-1). |
Version 2.8 (current version is 3.0):
|
Q100032 |
Version 2.8 Gold Release |
|
Q100033 |
Updates version 2.5 Service Release 7 (Q100021), v2.6 (Q100025), and v2.7 (Q100029) to version 2.8. |
|
Q100034 |
Version 2.8 - Service Release 1) |
|
Q100035 |
Updates version 2.5 Service Release 7 (Q100021), v2.6 (Q100025), v2.7 (Q100029), and v2.8 (Q100033) to version 2.8-SR1. |
|
Q100036 |
Version 2.8 - Service Release 2) |
|
Q100037 |
Updates version 2.5 Service Release 7 (Q100021), v2.6 (Q100025), v2.7 (Q100029), v2.8 (Q100033), and V2.8 SR1 (Q100035) to version 2.8-SR2. |
Version 2.9 (current version is 3.0):
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Q100038 |
Version 2.9 Gold Release |
|
Q100039 |
Updates version 2.5 Service Release 7 (Q100021), v2.6 (Q100025), v2.7 (Q100029), v2.8 (Q100033), V2.8 SR1 (Q100035), and V2.8 SR2 (Q100037) to version 2.9. |
Version 3.0 (This is the current version):
|
Q100040 |
Version 3.0 Gold Release |
|
Q100041 |
Updates all versions from version 2.5 Service Release 7 through version 2.9 to version 3.0. |
Knowledgebase Articles - PRONTO™ Desktop:
None at this time.
PRONTO™ Desktop is not yet in Beta test.
To obtain technical support for one of these products, please contact
technical support in in one of the following ways:
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